Senior Assessment Consultant
What is your role and function at WPS?
As Senior Assessment Consultant it is my role to assist customers with any questions they may have regrading their assessment purchasing decisions. This can range from providing in person or webinar trainings and demonstrations to school districts, to sending sample forms, to presenting at conventions or to having discussions about the pros and cons of various measures. I'm also the person to speak to regarding large-order discounts! I like to think of myself as the assessment equivalent of a personal shopper!
What issues or needs are you an advocate for inside the company?
My aim is to ensure that we put our customers at the front of all our business decisions, ensuring our product offerings to them are the best, our communications with them are the best, and the service we offer them is the best. Without our customers where would we be?
How long have you been at WPS?
I joined WPS October 2012. Having been in the industry for over 16 years, I would say that WPS is embarking on a really exciting rejuvenation—new brand, new website, new technologies!
Where are you from? Where did you grow up?
I was born in the UK, and lived there until my move to California to work for WPS. My husband has family in LA, so we have been vacationing here for the last 17 years. After our first visit to LA it was both of our dreams to live here, and every time I flew in to LAX I felt like I had come home. I'm so glad that it now is!
Three personal things about you people probably wouldn't know:
Despite being from the UK where no one has heard of ice hockey, I LOVE it and am a huge Anaheim Ducks fan; I love 80s music (my mis-spent teenage years!), and I have a Masters in forensic psychology and crime.
What's a big obstacle you've had to overcome in your life or career?
Completing my Masters whilst working full-time and being a taxi, cook, cleaner, nurturer, and mother to my little girl.
What is your personal connection to the WPS mission?
My husband's cousin (who is 32) has autism, and so does my friend’s 8-year-old girl. My best friend also has a severely disabled child who has a rare genetic disorder, so I see the challenges parents face every day. If WPS can help even slightly to ease this burden, with resources for both appropriate diagnosis and useful intervention, we have done a good job.
What is your educational background?
BSc in Psychology and MSc in Forensic Psychology and Crime
What is something you are currently studying or learning?
Danish! Along with our author Diana Henry (co-author of the SPM and author of the SPM Quick Tips). It's a difficult language but my friends over here are Danish so I'm trying hard to learn so I can speak with their family when they visit.
What do you enjoy most about working at WPS?
It's great to come to work and see everyone with a smile on their faces and great team spirit. Having all members of staff under one roof makes the collaboration needed on projects so much easier. Having worked for a large corporation previously where that wasn’t possible, this I think enables the family feeling that is present at WPS.
What did you do before WPS?
After completing my BSc I worked for a few months as a caregiver in a nursing home to get by whilst I searched for work relevant to my degree. This was a very humbling experience, and made me appreciate that we will all be old one day and likely to face similar health difficulties.
After six months I started work as a researcher in the National Health Service in the UK, firstly studying the effectiveness of trauma centers, then the effectiveness of rehabilitation services, followed by some time at a community rehabilitation service where I worked as a part time researcher and part time counselor.
I then made a huge career shift to the business world and became a sales consultant for Pearson Assessment, where I stayed for 14 years, progressing to the role of Sales and Marketing Director.
Where can we contact you?
You can email me here