Announcements

Title Date Description Image JobTitle JobID Location JobHours URL
Customer Service Representative Wednesday, September 06, 2017

%%Customer Service Representative%% %%JobID%%  %%Full-Time%% %%Torrance, CA%% %%mailto:careers@wpspublish.com%%

About WPS


WPS offers the excitement, opportunity, energy, agility, and collaborative spirit of a startup within a stable, family-owned company that’s been around (and thriving) for over 68 years. We publish educational and psychological assessments that allow helping professionals to accurately screen, diagnose, and treat people in need.  A great opportunity to grow your customer service skills and feel good about what you do at work!

This is a full-time position in L.A.’s breezy South Bay, and local candidates are preferred. WPS offers a competitive salary (DOE) and benefits including paid time off, medical, dental, 401(k), and retirement plan. We work hard and take care of business, while mindful of the value of work–life balance. On-site car wash, weekly meditation, exercise boot camp, a lunch lottery, mentorship program and quarterly cultural outings are a few of the reasons why working here is awesome!

We encourage optimism, collaboration, and growth, as well as “building relationships that last.” We’re looking to build such a relationship with the right individual.

About the Job

As a Customer Service Representative, you will use your skills, energy, and positive attitude to deliver exceptional service to our customers. You will be responsible for providing customer service for our internal and external customers, assisting with orders, account questions, billing, order entry, shipment tracking and order cancellations.  

Job functions:

·      Receives, processes and verifies the accuracy of orders from customers utilizing the CRM/mainframe systems

·      Provides timely and accurate information to incoming customer order status and product knowledge requests

·      Processes customer orders/changes/returns according to established department policies and procedures

·      Provides timely feedback to the company regarding service failures or customer concerns and emails

·      Provides A+ Customer Service to all WPS customer service calls

Skills needed:

·      Excellent phone skills. Speaks clearly, slowly and is a good listener

·      Highly organized with a strong attention to detail

·      Excellent interpersonal and communication abilities

·      Ability to work quickly with thoroughness and efficiency

·      Ability to multi task and prioritize effectively

·      Ability to adapt and respond to the unique needs of different customers

·      Bilingual a plus

Required Education and Experience

·       3 - 5+ years of Customer Service phone experience

·      Skilled in Microsoft Office, specifically Word and Outlook

·      Bachelor’s degree preferred

Other duties:

This job description does not contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Activities, duties, or responsibilities may change at any time with or without notice.

Our Story

Western Psychological Services (WPS) was established in 1948 in a little pink house in Brentwood, not far from the local VA hospital. Dr. Morse Manson, the company founder, developed a psychological test that would help returning World War II vets adjust to civilian life. This was the first of many psychological and educational assessments that WPS would publish over subsequent decades. Today these assessments are used by helping professionals throughout the world to evaluate, diagnose, and treat people in need—especially children and teens who have developmental, social, or behavioral challenges. WPS is known worldwide for our industry-leading autism assessments.

That’s the first part of the story: WPS is a stable, successful, family-owned company, 80+ employees strong, engaged in work that you can feel good about doing. This is a place where you can build a career—Many of our employees stick around for 10, 20, or even 30+ years.

Our Latest Chapter

The second part of our story starts with Jeff Manson, grandson of the founder (and now president of WPS), who’s making a big investment in the company’s future. He’s nurturing a transformative company culture that encourages innovation, creativity, transparency, and collaboration. And, as part of his commitment to a more open work environment, he moved the company a new home in Torrance, with plenty of elbow room, state-of-the-art equipment, and lots of amenities. The idea is that employees who are happy, empowered, acknowledged, and listened to will better serve the customer and the bottom line. It seems to be working—WPS continues to do well year after year!

www.wpspublish.com

WPS is an equal-opportunity employer.


Fulfillment Clerk Friday, August 11, 2017

%%Fulfillment Clerk%% %%JobID%%  %%Full-Time%% %%Torrance, CA%% %%mailto:careers@wpspublish.com%%

About WPS

Western Psychological Services (WPS) offers the excitement, opportunity, energy, agility, and collaborative spirit of a startup within a stable, family-owned company that’s been around (and thriving) for over 68 years. We publish educational and psychological assessments that allow helping professionals to accurately screen, diagnose, and treat people in need.  A great opportunity to grow your customer service skills and feel good about what you do at work!

This is a full-time position in L.A.’s breezy South Bay, and local candidates are preferred. WPS offers a competitive salary (DOE) and benefits including paid time off, medical, dental, 401(k), and retirement plan. We work hard and take care of business, while mindful of the value of work–life balance. On-site car wash, weekly meditation, exercise boot camp, a lunch lottery, mentorship program and quarterly cultural outings are a few of the reasons why working here is awesome!

We encourage optimism, collaboration, and growth, as well as “building relationships that last.” We’re looking to build such a relationship with the right individual.

About the Job

As a Warehouse clerk, you will be responsible for assembling orders and having them prepped for shipment to our customers around the globe. Reporting directly to the Fulfillment manager, you will use your skills, energy, and positive attitude to deliver exceptional service to both our internal and external customers.

Job functions:

  • Assemble finished products from base stock and move to assigned areas
  • Move materials and items from receiving to  assigned areas
  • Mark materials appropriately with identifying information
  • Ensure that the Fulfillment department is accessible and safe for employees and visitors
  • Sweep, dust, and organize warehouse and work area
  • Use sit-down and stand-up forklifts
  • Use computer system to record quantities of materials or items received or distributed
  • Assist with shipping and receiving, unloading trucks, checking in merchandise, and matching purchase orders to sales orders
  • Prepare parcels for mailing

Skills needed:

  • Excellent interpersonal and communication abilities
  • Highly organized, demonstrating attention to details.
  • Aptitude for mathematics
  • Ability to prioritize and manage time
  • Ability to work quickly with thoroughness and efficiency

 Education and Experience:

·      3 - 5 years of Warehouse or Assembly experience, preferred

·      High School diploma or equivalent, required

Work environment:

This is a warehouse position with some outdoor exposure during the workday. The Fulfillment Clerk uses office equipment such as computers, phones, photocopiers, and filing cabinets, and warehouse equipment such as hand trucks, box cutters, tape dispensers, scissor lifts, and forklifts.

Physical demands:

The employee in this role is regularly required to use hands to finger, handle, or feel; to use arms and hands to reach; and to speak or hear. The employee is frequently required to stand, walk, stoop, kneel, or crouch. The employee must regularly lift and/or move objects weighing between 10 and 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Position type and expected hours of work:

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m.

Other duties:

This job description does not contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Activities, duties, or responsibilities may change at any time with or without notice.

Our Story

Western Psychological Services (WPS) was established in 1948 in a little pink house in Brentwood, not far from the local VA hospital. Dr. Morse Manson, the company founder, developed a psychological test that would help returning World War II vets adjust to civilian life. This was the first of many psychological and educational assessments that WPS would publish over subsequent decades. Today these assessments are used by helping professionals throughout the world to evaluate, diagnose, and treat people in need—especially children and teens who have developmental, social, or behavioral challenges. WPS is known world-wide for our industry-leading autism assessments.

That’s the first part of the story: WPS is a stable, successful, family-owned company, 80+ employees strong, engaged in work that you can feel good about doing. This is a place where you can build a career—Many of our employees stick around for 10, 20, or even 30+ years.

Our Latest Chapter

The second part of our story starts with Jeff Manson, grandson of the founder (and now president of WPS), who’s making a big investment in the company’s future. He’s nurturing a transformative company culture that encourages innovation, creativity, transparency, and collaboration. And, as part of his commitment to a more open work environment, he moved the company to a new home in Torrance, with plenty of elbow room, state-of-the-art equipment, and lots of amenities. The idea is that employees who are happy, empowered, acknowledged, and listened to will better serve the customer and the bottom line. It seems to be working—WPS continues to do well year after year!

www.wpspublish.com

WPS is an equal-opportunity employer.

Rights and Permission Assistant Friday, August 11, 2017

%%Rights and Permission Assistant%% %%JobID%%  %%Full-Time%% %%Torrance, CA%% %%mailto:careers@wpspublish.com%%

Are you an office professional
who wants the excitement of a start-up…
and the stability of an established company?


About WPS

WPS offers the excitement, opportunity, energy, agility, and collaborative spirit of a startup within a stable, family-owned company that’s been around (and thriving) for over 68 years. We publish educational and psychological assessments that allow helping professionals to accurately screen, diagnose, and treat people in need.  A great opportunity to grow your administrative skills and feel good about what you do at work.

This is a full-time position in L.A.’s breezy South Bay, and local candidates are preferred. WPS offers a competitive salary (DOE) and benefits including paid time off, medical, dental, 401(k), and retirement plan. We work hard, have fun and take care of business, while mindful of the value of work–life balance. On-site car wash, weekly meditation, exercise boot camp, a lunch lottery, mentorship program and quarterly cultural outings are a few of the reasons why working here is awesome!

We encourage optimism, collaboration, and growth, as well as “building relationships that last.” We’re looking to build such a relationship with the right individual.

About the Job

WPS is looking for a Rights & Permissions Administrative Assistant, a position to which you will bring strong computer skills (Microsoft Office excellence required), great office skills, the ability to multitask, strong interpersonal abilities, experience handling or preparing boilerplate documents and the flexibility to handle a dynamic workflow. With the guidance and support of our experienced, high-performing Rights & Permissions (R&P) crew, you will jump right into processing license fees, preparing boilerplate permissions correspondence and discount arrangements, and assisting R&P’s contacts with researchers and publishers around the world. While reporting directly to our R&P Manager and providing top-tier support to our R&P Lead, you will work closely with many members of Team WPS, and provide exceptional touch-point experiences for both our internal and external customers. Your keen skills, positivity, strong work ethic, and collaborative style will help WPS Rights & Permissions expand its duties and manage unprecedented international interest in our valuable materials. 


Duties and Responsibilities

  • Field and respond to routine requests for standard permissions and reprint authorizations (such as for Internal Review Board requirements, grant submissions, textbook usage, etc.)
  • Prepare basic, boilerplate agreements for sending to licensees
  • Process payments of license fees and send the resulting invoices/receipts to our customers
  • Assist resolution of customer ordering and payment issues as they arise
  • Perform a variety of support duties in support of departmental workflow, such as filing and maintaining contractual documents, creating/updating process documentation, website updates, handling check requests, sending complimentary materials to our international publishing partners, etc.
  • Receive and process all routine, authorized scholarly research discount requests
  • Communicate and correspond with authors regarding the contractual developments involving their materials
  • Provide our customers and international partners with review and production files (as applicable)
  • Manage a mix of Microsoft Office tools (i.e., Word, Excel, Outlook)
  • Execute on a daily variety of standard correspondences in an efficient and positive manner

Qualifications and Experience

·       A minimum of 1-3 years of office experience

·       Strong attention to detail and ability to follow through on assignments to completion

·       Strong written and verbal communication skills, professional presence, and outstanding interpersonal skills

  • Excellent Microsoft Office skills (Outlook, Excel and Word)
  • Well-rounded office experience
  • Strong organizational skills
  • Comfortable working at a fast pace

·       Team player with a positive attitude

·       Bachelor’s degree in areas related to business, psychology, communications, or legal studies preferred

The following skills and experience will be a big plus:

  • Experience with CRM and/or AX/Dynamics
  • Familiarity with contractual agreements or other legal documents
  • Previous employment in a legal office or publishing company

 

How to Apply

Please submit Cover Letter and Resume for consideration.

An exemplary cover letter that will highlight your experience in the following areas:


·       Handling general office work

·       Receiving and fielding a large volume of emails

·       Managing physical and electronic files

·       Using Microsoft Office products

·       Engaging with a wide variety of people and cultures

Our Story

Western Psychological Services (WPS) was established in 1948 in a little pink house in Brentwood, not far from the local VA hospital. Dr. Morse Manson, the company founder, developed a psychological test that would help returning World War II vets adjust to civilian life. This was the first of many psychological and educational assessments that WPS would publish over subsequent decades. Today these assessments are used by helping professionals throughout the world to evaluate, diagnose, and treat people in need—especially children and teens who have developmental, social, or behavioral challenges. WPS is known world-wide for our industry-leading autism assessments.

 That’s the first part of the story: WPS is a stable, successful, family-owned company, 80+ employees strong, engaged in work that you can feel good about doing. This is a place where you can build a career—many of our employees stick around for 10, 20, or even 30+ years.


Our Latest Chapter

The second part of our story starts with Jeff Manson, grandson of the founder (and now president of WPS), who’s making a big investment in the company’s future. He’s nurturing a transformative company culture that encourages innovation, creativity, transparency, and collaboration. And, as part of his commitment to a more open work environment, he moved the company a new home in Torrance, with plenty of elbow room, state-of-the-art equipment, and lots of amenities. The idea is that employees who are happy, empowered, acknowledged, and listened to will better serve the customer and the bottom line. It seems to be working—WPS continues to do well year after year!



Your Chance

 As WPS continues to grow, we’re looking for talented people who want it both ways—who want stability over the long term as well as an open, forward-looking, exciting company dedicated to helping people reach their potential. If you like the idea of helping humanity–good–because that’s at the heart of what we do, every day.





www.wpspublish.com  


WPS is an equal-opportunity employer.



Open Positions