Purchasing Products

Can I receive a volume discount?

Volume discounts are available to large institutions, such as school districts, clinics, and hospitals. For more information, contact consult@wpspublish.com..  

I have a special need for materials. Is there a way I can receive a discounted price?

Please review our scholarly discounts page to learn about our programs.  

How do I become a distributor of WPS-published products?

To begin a distributor relationship with WPS, please contact distribution@wpspublish.com

I need photos or descriptions for WPS products that my company distributes. Where can I find these?

Please contact distribution@wpspublish.comfor all WPS-product related needs.  

Do you accept purchase orders?

We accept purchase orders from recognized public agencies and institutions. You may mail or fax your purchase order to WPS, or email it to customerservice@wpspublish.com.  

What credit cards do you accept?

WPS accepts Visa, MasterCard, American Express, and Discover.  

How do I provide my qualifications to WPS?

The easiest way to provide qualifications is to register for an account on wpspublish.com. After doing so, you may order online or offline. However, you may also download and fill out WPS's Application to Purchase and Use Assessment Materials. This form must be completed by individuals who wish to purchase psychological or educational tests and related materials. It must also be signed by the person who will assume overall professional responsibility for the use of such tests and interpretation of results.

Who can purchase assessment materials from WPS?

Some test materials are restricted to individuals with advanced credentials based on education, training, and/or experience in the field of assessment. View Qualification Guidelines.

What are examples of products that only a level “N” can purchase?

Level N corresponds to advanced psychiatric and advanced neuropsychological instruments, such as the b Test and the Dot Counting Test. View Qualification Guidelines.

Do you accept returns for discontinued items?

We do not accept returns on items that are no longer available. Please note when purchasing that all discontinued items are final sale.

What are your shipping and handling charges?

10% (with a $5.00 minimum) on shipments within the U.S. 20% (with a $10.00 minimum) on shipments to Canada 25% (with a $25.00 minimum) on shipments outside the U.S. and Canada. (Shipments to Guam, Puerto Rico and the Virgin Islands may incur additional shipping charges.) Please note that due to the high cost of shipping to some foreign countries, you may be required to pay actual shipping costs in addition to a nominal handling fee. You will be notified if your order is being billed at actual shipping cost.

When will I receive my order?

Orders are usually shipped within one business day of receipt. Delivery takes from 2 to 10 business days (depending on distance from California). Track your order by viewing My Account.

What is an organizational account?

Organizational accounts are created for professional groups of individuals who order together.  

What is your return policy?

If you are not completely satisfied with an item purchased from WPS, you may return it in salable condition within 90 days of the invoice date and we will promptly refund the cost of the materials returned (less shipping and handling). Before returning any item, please call our Customer Service Department (800.648.8857 or 424.201.8800) to ensure that you are given proper credit. Please note: Shipping and handling charges are not refundable.  

What are Customs and Duties on foreign shipments?

Customs charges and duties may be applied to a shipment when it enters a foreign country. These charges are determined by the country's government and are collected by the package courier upon delivery of goods. The carrier, acting as customs broker, may also charge a processing fee that you are responsible for paying. WPS plays no role in assigning or collecting these duties.  

How do I submit my order using an order form?

To order by fax or mail, please complete your purchase order or order form and send it to 424.201.6950 or 625 Alaska Ave. Torrance, CA 90503.

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