FAQ Search Results

What is an organizational account?

Organizational accounts are created for professional groups of individuals who order together.  

Who can purchase assessment materials from WPS?

Some test materials are restricted to individuals with advanced credentials based on education, training, and/or experience in the field of assessment. View Qualification Guidelines.

What are examples of products that only a level “N” can purchase?

Level N corresponds to advanced psychiatric and advanced neuropsychological instruments, such as the b Test and the Dot Counting Test. View Qualification Guidelines.

What is your return policy?

  Returns: If you are not completely satisfied with anything purchased from WPS, you may return it in salable condition within 90 days of the invoice date (unless otherwise specified in the product description), and we will issue a credit or refund (if requested) for the cost of the materials returned (NOTE: We cannot accept incomplete packages for return.) Before returning any materials, please write or call our Customer Service Department for a return authorization number. Shipping and handling chargers are not refundable...

Do you accept returns for discontinued items?

We do not accept returns on items that are no longer available. Please note when purchasing that all discontinued items are final sale.

What are your shipping and handling charges?

10% (with a $5.00 minimum) on shipments within the U.S. 20% (with a $10.00 minimum) on shipments to Canada 25% (with a $25.00 minimum) on shipments outside the U.S. and Canada. (Shipments to Guam, Puerto Rico and the Virgin Islands may incur additional shipping charges.) Please note that due to the high cost of shipping to some foreign countries, you may be required to pay actual shipping costs in addition to a nominal handling fee. You will be notified if your order is being billed at actual shipping cost.

When will I receive my order?

Orders are usually shipped within one business day of receipt. Delivery takes from 2 to 10 business days (depending on distance from California). Track your order by viewing My Account.

What are Customs and Duties on foreign shipments?

Customs charges and duties may be applied to a shipment when it enters a foreign country. These charges are determined by the country's government and are collected by the package courier upon delivery of goods. The carrier, acting as customs broker, may also charge a processing fee that you are responsible for paying. WPS plays no role in assigning or collecting these duties.  

Can I see a sample of the test before I make a purchasing decision?

To view product sample materials, please visit www.wpspublish.com and locate the web page of the product you are interested in purchasing. You can find products by using the search field at the top right or clicking “shop” at the top navigation bar. Please note, you must be registered on the WPS website, logged into your account, and have the appropriate qualifications to view sample materials. If you do not see what you need, please contact Customer Service by calling 800.648.8857 or 424.201.8800 or emailing customerservice@wpspublish...

The registration page cannot verify my physical address. What should I do?

First, check that the address you are entering is correct. If you continue to have problems with the registration process, please contact WPS Technical Support by calling 800.648.8857 or 424.201.8800 or emailing support@wpspublish.com.

What is an ADOS-2 research training workshop?

An ADOS-2 research training workshop is only available to those who have completed the in-person clinical training workshop. Research training focuses on bringing attendees' scoring skills to a high level of inter-rater agreement with the scoring practices of skilled examiners. The heightened level of accuracy is needed to ensure that item-level coding is comparable at different labs in different parts of the world where research is being conducted. Research training workshops are offered by the ADOS-2 authors and their colleagues; WPS is not involved...

Are there discounts available for use of the ADOS-2 in research or educational settings?

Yes! WPS provides a research discount on all of its test publications for graduate students and for researchers involved in formal, funded research directed at publication in peer review journals. WPS also offers scholarly discounts for educational use of its test materials. You may apply if you are using a WPS-proprietary product (identified by a “W-“ product number) in a research study or if you are planning to use WPS-proprietary products to train students.For information about how to apply for research and educational discounts, click ...

How often can the ADOS-2 be administered?

Research suggests that there are not overall practice effects on the ADOS-2. Although children who are given the ADOS-2 repeatedly (such as every month or so) may become more familiar with particular tasks (e.g., they may get better at following a birthday party routine), their scores are generally not affected, and the diagnosis as a whole does not seem to be impacted. The scoring of the ADOS-2 emphasizes the child’s spontaneous initiations and responses to the examiner’s behavior, as opposed to scoring of the tasks themselves. Therefore, it makes...

How does the ADOS-2 fit into a team-based autism assessment?

Conducting team-based autism evaluations is the standard of practice in many school settings, and the ADOS-2 fits right in. In understanding how to use the ADOS-2 in the context of a team autism evaluation, it is important to differentiate a team autism evaluation from a team administration of the ADOS-2.  A team autism evaluation occurs when different professionals come together to provide a multidisciplinary approach to ASD assessment. This is ideal in order to gather information from multiple sources and make use of expertise from different...

When will ADOS-2 translations be available?

Access to translations is managed by WPS Rights & Permissions (rights@wpspublish.com). Several ADOS-2 translations have been licensed to our international publishing partners and will become available for all research and clinical applications when they are released. The full process of translation, back-translation, author-review, and production generally takes 18 to 24 months. WPS Rights & Permissions can also arrange authorization for academically qualified groups to make research-only translations for the ADOS-2 in languages where no...

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